- Describe your company.
SENSOMATT is a deep-tech SME specializing in AI-powered voice interaction systems and edge-based intelligent platforms. The company develops scalable, privacy-aware solutions that enable natural human-machine communication through voice, combining real-time speech processing, behavioral analysis, and cloud-edge orchestration. With experience in healthcare, IoT, and smart environments, SENSOMATT focuses on transforming complex data into accessible, actionable insights for end users. Its technologies are designed for high inclusivity, enabling interaction without the need for smartphones or digital literacy. Through projects like NovoVox, SENSOMATT extends its expertise into smart energy systems, bridging the gap between advanced infrastructure and real-world user engagement via conversational AI.
- Challenge addressed & relevance.
NovoVox addresses the challenge of low user engagement and limited social acceptability of energy flexibility systems, particularly within Pilot 8 (Smart Energy City). While Europe has achieved large-scale deployment of smart meters and energy monitoring infrastructure, these systems remain underutilized due to their reliance on digital interfaces such as mobile apps and dashboards, which exclude a significant portion of the population.
The core challenge lies in transforming passive energy data into active behavioral engagement, enabling users to understand, respond to, and participate in energy flexibility programs. NovoVox directly responds to this by introducing a voice-based, AI-driven interaction layer that allows users to access, interpret, and act on their energy data through simple phone calls.
The solution aligns strongly with O-CEI objectives by:
- Providing a human-machine interface (HMI) that enhances user participation
- Leveraging Cloud-Edge-AI architecture to process smart meter data and deliver real-time guidance
- Supporting interoperability and openness, integrating with O-CEI marketplace assets and pilot infrastructures
- Addressing Challenge P8C1 (Social Smart Meter) and P8C3 (Gamification & engagement) through conversational AI and behavioral intelligence
NovoVox transforms smart meters into “social interfaces,” enabling inclusive access across elderly users, non-digital populations, and multilingual communities. By doing so, it directly contributes to increasing participation in demand-response and flexibility programs, which are currently limited across Europe.
- Expected impact.
NovoVox is expected to deliver significant impact across technical, social, and market dimensions, directly contributing to the goals of O-CEI and the broader EU energy transition.
From a societal perspective, NovoVox enables inclusive access to energy systems by removing digital barriers. Through voice-based interaction, it empowers elderly users, non-tech-savvy individuals, and multilingual populations to actively engage with their energy consumption and flexibility options. This leads to increased awareness, behavioral change, and participation in energy programs.
From a technical perspective, NovoVox enhances the value of existing smart meter infrastructure by adding a behavioral AI layer that interprets user intent, context, and emotional signals. It converts raw consumption data into actionable, personalized recommendations delivered in real time. This improves demand-response efficiency and supports decentralized decision-making at the edge.
From a market perspective, NovoVox unlocks a major gap between infrastructure deployment and actual usage. Despite millions of smart meters installed, user activation remains below 20% in many EU pilots . By introducing a low-barrier communication channel, NovoVox can significantly increase participation rates, creating new opportunities for DSOs, energy providers, and service platforms.
Additionally, NovoVox introduces:
- Scalable telephony-based engagement, enabling rapid deployment across regions
- Gamification and behavioral incentives, improving long-term engagement
- Cross-domain applicability, extendable to water, heating, and smart city services
Overall, NovoVox contributes to higher energy efficiency, improved grid stability, and stronger citizen participation, making it a key enabler for the success of energy flexibility ecosystems in Europe.
